Returns & Exchanges

DAUNTLESS is committed to ensuring customer satisfaction with every purchase. As an e-commerce-only brand, we offer both returns and exchanges within 30 days of receiving your order. Please follow the guidelines below for a seamless return or exchange experience.

Eligibility for Returns

•  Products must be unused, unworn, and in their original packaging with all tags attached.
• Opened tights or items showing signs of wear cannot be returned due to hygiene concerns.

 

How to Return or Exchange

• Return by Mail: Log into your DAUNTLESS account to initiate a return or exchange. Print the prepaid return label and drop the package at a designated shipping location. Return shipping costs will be deducted from your refund.
• You can access your DAUNTLESS account here.
• Exchanges: If you wish to exchange an item, follow the same steps to return the original item and select the exchange option during the return process. You will receive the replacement once the return has been processed and approved.
• Alternatively, you can email hello@go-dauntless.com and we will be in touch quickly to manual assist with your return.

 

Refunds

• Refunds will be processed within 20 business days of receiving the returned item at our fulfilment centre and credited to the original payment method.
• Refunds are subject to our approval pending receipt of the item and confirmation that it is unused, unworn, and in the original packaging with all tags attached.
• Shipping costs are non-refundable unless the return is due to a fulfilment error on our part.

Processing Time

• Once we receive and inspect the returned item, we will notify you via email. Approved refunds or exchanges will be processed within 3-5 business days.

 

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FAQs

 

1. How long do I have to return or exchange an item?

You have 30 days from the delivery date to return or exchange items.

 

2. Which items are not eligible for return or exchange?

We do not accept:

  - Opened or used tights (for hygiene reasons).

  - Products that are damaged or missing original packaging.

 

3. How can I make a return or exchange?

You can initiate a return or exchange through your Dauntless account or the link provided in your confirmation email. Follow the instructions to print a prepaid label and drop the package off at your nearest location.

 

4. What are the costs for returns?

A return shipping fee will be deducted from your refund unless the return is due to an error or defect.

 

5. How does the exchange process work?

To exchange an item, initiate the process online and return the original item. Once received and inspected, we will send out the replacement.

 

6. When will I receive my refund or exchange?

Refunds and exchanges are processed within 3-5 business days after receiving the returned item. You will receive a confirmation email when the process is complete.

 

7. What if I received a defective or incorrect item?

If you receive a defective or incorrect item, please contact customer service within 7 days of receiving your order for assistance.

 

8. What happens to returned items?

Items in perfect, unworn condition will be restocked. Products that do not meet resale criteria will be responsibly recycled or discarded.